Shipping Policy​​

HOTEAR partners with leading international logistics companies such as FedEx, SF Express, DHL, UPS, and EMS, collaborating with local carriers to provide direct delivery services. We take pride in offering a flat-rate shipping service.

​​Delivery Timeframe​​
The estimated delivery time is ​​5–10 business days​​. A tracking number will be provided within ​​24 hours​​ after order confirmation, but the exact arrival date depends on the logistics provider and government processing.

Orders and payments require review and approval before shipment, which may take several days. To prevent credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed or canceled.

​​Shipping Process​​

  • Orders are processed immediately after confirmation. ​​No changes​​ (including shipping address) are allowed after placement.
  • We only ship to the address provided during checkout and charge only for the shipped items, applicable shipping fees, and taxes.
  • A confirmation email will be sent once your order is shipped.
  • Shipments are processed ​​on weekdays only​​ (excluding Saturdays and holidays).

​​Order Processing Time​​

  • Typically takes ​​1–2 business days​​. Some items may require longer (up to ​​10 days​​ during peak seasons) or inventory verification for high-demand products.
  • For multi-item orders, products may ship separately from different manufacturers, resulting in varying arrival times.

​​Estimated Delivery Time​​

After dispatch, delivery usually takes ​​5–10 business days​​, depending on the destination. ​​No guaranteed arrival dates​​.

​​Reference Timelines (Business Days):​​

  • ​​Japan​​: 5–10+ days

Note:

  • The above estimates exclude holidays.
  • HOTEAR is ​​not responsible​​ for delays caused by customs clearance, holidays, weather, strikes, protests, or other uncontrollable factors.

​​Duties, Taxes & Additional Fees​​

  • International shipments may incur ​​import taxes, fees, or customs charges​​, payable by the recipient. HOTEAR cannot predict or control these costs.
  • If a package is ​​refused and returned​​, the buyer bears all import taxes and return shipping fees.
  • Customs policies vary widely—check with your local customs office for details.

​​Lost, Stolen, or Damaged Packages​​

  • HOTEAR is ​​not liable​​ for lost, stolen, or damaged shipments.
  • If the tracking shows “Delivered” but the package is missing, ​​file a claim with the carrier​​.
  • Claims are assessed based on carrier timestamps and delivery records. Late reports may not be accepted.

​​Address Errors​​

  • Buyers are responsible for ensuring the ​​shipping address is accurate​​.
  • ​​No changes​​ are allowed after order confirmation. Address updates are impossible once shipping begins.

​​Feedback​​

For questions or concerns, email us at ​​hotearfashion@gmail.com​​. We value your feedback and strive to improve our services.